FAQ / Payment

How does The Darkroom Rumour ensure the security and confidentiality of my information?

We take the security and confidentiality of our users' data very seriously. For payments, we use Stripe Checkout, known for its top-tier security practices. Stripe is certified as a PCI Service Provider Level 1, the most stringent level of certification in the payments industry, ensuring the security of card data. Stripe's systems are regularly audited in accordance with SOC 1 and SOC 2 standards. Furthermore, Stripe implements advanced security protocols such as multi-factor authentication and HTTPS encryption for all communications, thereby ensuring maximum protection of your data​​​​​​​​.

What payment methods are available?

We offer a variety of payment methods to make it convenient for you to subscribe to our service. The available options may vary depending on your country of residence. Here are some of the methods we support:

• Credit Card: We accept all major credit cards.

• Bank Transfer: You can also opt for a direct bank transfer.

• PayPal: Despite its higher commission, we've included PayPal as a payment option for your convenience.

• Apple Pay and Google Pay: These options are triggered automatically when available.

We use Stripe as our online payment platform, which is a reliable and secure operator used by millions of businesses worldwide. Stripe complies with the strictest security standards in the payment industry, ensuring that your information is protected at all times.

Why was my subscription not renewed?

Your access was not renewed on its expiry date for one of the following reasons:

- Your bank card has expired

- You have changed bank card

- Your account lacks the requisite funds.

How do I change my payment method?

Just go to your customer account and click on the "Manage my subscription" button.