FAQ
Subscription
- How can I obtain an invoice for my subscription?
- How do I update my billing information?
- How to unsubscribe?
- How do I change my subscription plan?
- Can I unsubscribe whenever I want?
- Is there a discounted subscription?
- Can I pause my subscription?
- In which country is The Darkroom Rumour available?
- How do I change my username?
- How do I change my password?
- Can several people share an account?
- How do I choose my preferred language?
- I can't log in to my account. What should I do?
Payment
- How does The Darkroom Rumour ensure the security and confidentiality of my information?
- What payment methods are available?
- Why was my subscription not renewed?
- How do I change my payment method?
Visionnage
- Is it possible to download movies for offline viewing?
- Why am I receiving the message "Because of its privacy settings, this video can't be played here" and how can I resolve this issue?
- Why can I only see movie trailers?
- How can I watch a film on my television?
- How do I mirror my screen to my TV via Chromecast or AirPlay?
- I'm having trouble casting videos to my TV using Chromecast. What should I do?
- Loading too slow, buffering or stops during viewing?
- Can we download the films?
- Where can I watch The Darkroom Rumour?
- What subtitle languages are available?
Sundries
Gift a Subscription
- What is a Darkroom Rumour gift subscription?
- Who is it for?
- Can I offer it to myself?
- How does it work?
- What does the recipient receive?
- What do I receive as the buyer?
- When does the subscription start?
- How long is the gift link valid?
- Does the recipient need to create an account?
- What if the recipient already has a TDR account?
- What if the recipient is already subscribed?
- What if the recipient is on a free trial?
- Can multiple gifts be combined?
- Is the subscription automatically renewed?
- What if the recipient didn’t receive the email?
- I entered the wrong email address — can I change it?
- I lost the link / PDF / code — what can I do?
- Is the gift subscription valid worldwide?
- Does the recipient get access to the full catalogue?
- What about language?
- Are gift subscriptions refundable?
- Can I buy several gifts at once?
- Can I gift this to a school, library, or group?
- What happens if a gift isn’t activated?